Return, Refund & Shipping Policy

Return, Refund & Shipping Policy
Last updated: 16 May, 2025

Thank you for shopping at Brand51Gift.

If you are not completely satisfied with your purchase, we invite you to review our return and refund policy. Once your return is approved, we will process a refund to your original payment method. Your refund will be credited within 7-10 working days.

Interpretation and Definitions

Interpretation

Words with capitalized initials have meanings as defined below. These definitions apply whether they appear in singular or plural form.

Definitions

  • Company (referred to as "the Company", "We", "Us", or "Our") refers to Brand51Gift.

  • Goods refer to the items offered for sale on our website.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to our Website.

  • Website refers to Brand51Gift.

  • You means the individual accessing or using our Service, or the company or legal entity on whose behalf the individual is using our Service.

Order Cancellation Rights

You can cancel your order within 7 days without providing any reason.

The cancellation deadline is 7 days from the date you received the Goods or when a third party, designated by you (excluding the courier), takes possession of the Goods.

To exercise your right of cancellation, please inform us via:

We will reimburse you within 14 days from the day we receive the returned Goods, using the same payment method as the original transaction. No additional fees will be incurred for reimbursement.

Conditions for Returns

To be eligible for a return, please ensure:

  • The Goods were purchased within 7 days.

  • The Goods are in their original packaging.

Non-Returnable Items:

  • Custom-made or personalized items.

  • Goods that are perishable or have an expired validity.

  • Items unsealed after delivery for health/hygiene reasons.

  • Goods that are inseparably mixed with other items after delivery.

We reserve the right to decline returns that do not meet these conditions.

Only regular-priced Goods are refundable. Sale items cannot be refunded, unless required by applicable law.

Returning Goods

You are responsible for the return shipping cost and risk. Please send returned items to:

Brand51, Khatodara, Somakanjiwadi, Surat, Gujarat

We are not responsible for Goods damaged or lost in return shipping. We recommend using an insured and trackable shipping service.

If the Goods were a gift, the refund will be issued to the original purchaser.

Shipping Policy

For locations serviced by reputed couriers, we aim to deliver your order within 3-5 business days.

Contact Us

For any questions regarding our Return, Refund & Shipping Policy, please contact us at: